Henry J. Austin Health Center

• Answer and manage incoming calls from patients, providing information and assistance as needed. 

• Handle Leave of Absence (LOA) requests and other office paperwork efficiently and accurately.

• Assist in the organization and maintenance of patient records by scanning and faxing documents.

• Collaborate with the Patient Access team to ensure seamless patient interactions and accurate record-keeping.

• Adhere to strict confidentiality protocols when handling patient information and records to ensure privacy and compliance with relevant regulations.

• Recognize and escalate complex or urgent patient issues to appropriate medical personnel or supervisors for timely resolution.

• Handle appointment rescheduling or cancellations, accommodating patient preferences while considering clinic availability.

• Keep detailed and accurate records of each patient interaction, documenting the nature of the call, the assistance provided, and any actions taken. 

• Attend training sessions and workshops to enhance communication skills, customer service techniques, and knowledge of relevant healthcare regulations.

• Provide remote support when necessary, such as assisting patients with using online patient portals, scheduling virtual appointments, or troubleshooting technical issues.